Refund policy

Refund Policy

Last updated: September 2026

Thank you for shopping at SwiftCrate. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

Returns

You have 14 days from the date of receipt to return an item. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable digital products
  • Items that have been used or damaged by the customer
  • Perishable goods

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 7–10 business days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

How to Initiate a Return

To initiate a return, please contact our customer support team:

Our team will guide you through the return process and provide you with a return shipping address.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@SwiftCrate.store.